1. Definitions

1.1 Le Veer: Le Veer jewelry. VOF, established in (5652 EH) Eindhoven at Zeelsterstraat 205a, Chamber of Commerce: 72411007, VAT identification number: NL859101435B01, (info@leveer.nl)

1.2 Consumer-purchaser: the natural person, not acting in the exercise of a profession or business, to whom goods are supplied or sold by Le Veer, and his representative(s), authorized representative(s), legal successors and/or heirs.

1.3 Customer: the natural person and/or legal entity, acting in the exercise of a profession or business to whom goods are delivered or sold and/or services are provided by Le Veer, and his representative(s), authorized representative(s), legal successors and/or heirs.

1.4 Agreement: the agreement concluded between Le Veer and the Consumer-Customer and/or Customer regarding the sale or delivery of goods and/or the provision of services to which these general terms and conditions apply.

PART I

Unless otherwise stated, the provisions of this PART I of these general terms and conditions apply to both Agreements with Customers and Agreements with Consumer-Customers.

2. General

2.1 These general terms and conditions apply to all offers, quotations, legal relationships and agreements from and/or with Le Veer.

2.2 By placing an order, the Consumer-Customer and/or Customer indicates that he agrees to the general terms and conditions.

2.3 All offers and/or quotations from Le Veer are without obligation, unless Le Veer expressly states otherwise in writing.

2.4 All images, specifications and/or data in offers and/or quotations from Le Veer are an indication and cannot give rise to compensation or termination of the Agreement.

2.5 Offers and/or quotations from Le Veer do not automatically apply to repeat orders.

2.6 Le Veer reserves the right to correct apparent errors and/or errors in offers and/or quotations. No liability is accepted for the consequences of errors. Le Veer cannot be held to its offer if the Consumer-Customer and/or Customer should have understood that the offer and/or quotation, or part thereof, contained an obvious mistake or typo.

2.7 Deviations and additions to these general terms and conditions are only valid if they have been expressly agreed in writing.

2.8 Any additional (oral) agreements and/or commitments made subsequently by or on behalf of Le Veer are only binding if expressly confirmed in writing by Le Veer.

2.9 The application of any conditions applied by the Consumer-Customer and/or Customer is hereby expressly rejected.

2.10 If any provision of these general terms and conditions is void or annulled, the other provisions of these general terms and conditions will remain in full force and effect.

2.11 If the Consumer-Customer and/or Customer consists of more than one (legal) person, each of these (legal) persons are jointly and severally liable to Le Veer for the obligations arising from the Agreement.

2.12 Le Veer has the right to change and/or supplement these general terms and conditions.

2.13 Without written permission from Le Veer, the Consumer-Customer and/or Customer is not entitled to transfer any right or obligation under the Agreement to third parties.

3. Establishment of Agreement

3.1 Subject to the provisions of Articles 3.3 and 3.4 of these general terms and conditions, the Agreement is concluded by written confirmation by Le Veer of the acceptance of the offer by the Consumer-Customer and/or Customer.

3.2 If the Consumer-Customer and/or Customer has accepted Le Veer's offer electronically, Le Veer will electronically confirm the acceptance of the offer by the Consumer-Customer and/or Customer.

3.3 Le Veer reserves the right to refuse the conclusion of the Agreement within a period of 5 working days after receipt of acceptance by the Consumer-Customer and/or Customer without giving reasons or to accept it solely on the condition that the shipment payment will be made cash on delivery or after payment in advance.

3.4 If the conclusion of the Agreement is refused by Le Veer on the basis of Article 3.3 of these general terms and conditions, the Consumer-Customer and/or Customer cannot claim compensation.

3.5 If Le Veer exercises its rights under Article 3.3 of these general terms and conditions while the order has already been paid, Le Veer will attempt to refund the payment via the payment method used by the Consumer-Customer and/or Customer. If this is not possible, Le Veer will contact the Consumer-Customer and/or Customer in order to refund the payment via another method.

3.6 Le Veer is entitled to execute the Agreement in different phases.

3.7 Every Agreement is entered into under the resolutive condition of sufficient availability of the goods in question.

4. Prices

4.1 All prices stated are in Euro and include VAT.

4.2 All prices quoted are exclusive of packaging, shipping or delivery costs, unless otherwise agreed in writing.

4.3 Prices will not be increased within the term of the offer, unless legal measures make this necessary or the manufacturer or supplier implements interim price increases.

5. Payment

5.1 Le Veer is entitled to invoice immediately after the Agreement with the Consumer-Customer and/or Customer has been concluded.

5.2 Payment of (online) invoices is made within 14 days after the invoice date in a manner indicated by Le Veer and on the payment conditions indicated by Le Veer.

5.3 In the event of non-payment (on time) by the Consumer-Customer and/or Customer, Le Veer has the right to terminate the Agreement. In that case, the Consumer-Customer and/or Customer cannot claim compensation.

5.4 The Customer is not entitled to set off or suspend a payment.

6. Delivery

6.1 Le Veer will deliver the purchased goods or services after the full invoice amount as well as the additional (shipping) costs have been paid to Le Veer by the Consumer-Customer and/or Customer, unless otherwise agreed.

6.2 The place of delivery is the address that the Consumer-Customer and/or Customer has made known to Le Veer.

6.3 The delivery times stated in the offers or on the Le Veer website are indicative. Therefore, no rights can be derived from the stated periods. Le Veer will execute accepted Agreements with a Consumer Buyer expeditiously, but no later than within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the Consumer-Customer will be notified of this no later than 30 days after placing the order. In that case, the Consumer-Customer has the right to terminate the Agreement without costs.

6.4 Le Veer offers the option to choose between insured shipment via PostNL with track and trace code or non-insured shipment via PostNL letterbox post with stamps. If uninsured shipping is chosen, Le Veer is not liable for loss of the package. If insured shipping is chosen, Le Veer is liable for solving the problem.

6.5 The risk of damage and/or loss of goods rests with Le Veer until the moment of delivery to the Consumer Customer or his representative designated in advance and announced to Le Veer, unless expressly agreed otherwise.

6.6 If the Agreement has been concluded with a Customer, delivery will take place ex warehouse. From the moment of delivery, the risk of damage and/or loss of goods rests with the Customer.

7. Warranty and complaints

7.1 The Consumer-Customer and/or Customer is obliged to inspect the delivered goods at the time of delivery. If it appears that the delivered item is incorrect, defective or incomplete, the Consumer-Customer and/or Customer must immediately report these defects in writing to Le Veer (before returning it to Le Veer). Any defects or incorrectly delivered goods must and can be reported to Le Veer in writing no later than 7 days after delivery. The goods must be returned in the original packaging (including accessories and associated documentation) and in new condition. Putting into use after discovery of a defect, damage occurring after discovery of a defect, encumbrance and/or resale after discovery of a defect, completely voids this right to complain and return.

7.2 If the Agreement has been concluded with a Customer, any visible defects must be reported to Le Veer in writing within 3 working days after delivery, under penalty of forfeiture of rights.

7.3 Le Veer's warranty scheme and term corresponds to the manufacturer's warranty term of the delivered goods. However, Le Veer is never responsible for the ultimate suitability of the delivered goods for each individual application by the Consumer-Customer and/or Customer, nor for any advice regarding the use or application of the delivered goods.

7.4 If complaints from the Consumer-Customer and/or Customer are found to be well-founded by Le Veer, Le Veer will, at its option, either replace the delivered goods free of charge or make a written arrangement with the Consumer-Customer and/or Customer regarding compensation, with on the understanding that the amount of compensation is always limited to a maximum of the invoice amount of the goods in question. However, in all cases Le Veer is only liable within the limits of the provisions of Article 11 of these general terms and conditions.

7.5 The warranty in article 7.4 lapses if:

a) The Consumer-Customer and/or Customer has repaired and/or processed the delivered goods himself or has had them repaired and/or processed by third parties;

b) The delivered goods have been exposed to abnormal conditions or have otherwise been treated carelessly or are contrary to Le Veer's instructions (see material and care) and/or have been treated on the packaging or labels;

c) The defect is wholly or partly the result of regulations that the government has imposed or will impose with regard to the nature or quality of the materials used.

8. Returns

8.1 Return of delivered goods takes place at the expense and risk of the Consumer-Customer and/or Customer and is only permitted after written permission from Le Veer under the conditions to be set by it.

8.2 Completely or partially processed goods, damaged goods and packaged goods where the packaging is missing can never be returned.

9. Retention of title

9.1 All goods delivered to the Consumer-Customer and/or Customer remain the property of Le Veer until all amounts owed by the Consumer-Customer and/or Customer for the goods delivered under the Agreement, as well as all amounts due to any failure to meet payment obligations , have been fully met by Le Veer.

9.2 As long as the ownership of the delivered goods has not been transferred to the Consumer-Customer and/or Customer, the latter may not pledge the goods, transfer ownership or grant any other right to them to third parties.

9.3 The Customer is permitted to sell and deliver the goods delivered under retention of title to third parties in the context of the conduct of his normal business. The Customer is obliged to store the goods delivered under retention of title separately with the necessary care and as recognizable property of Le Veer.

9.4 If the Customer fails to comply with the provisions of Article 9.3 of these general terms and conditions, it is presumed that the items present, of the type delivered by Le Veer, belong to Le Veer.

9.5 The Consumer-Customer and/or Customer is obliged to insure the delivered goods for the duration of the retained ownership against the risk of fire and explosion, water damage, as well as against theft, the insurance policy of which can be requested and inspected by Le Veer upon first request.

10. Force majeure

10.1 In the event of force majeure, Le Veer is entitled to suspend the fulfillment of its obligation under the Agreement or part thereof and the Consumer-Customer and/or Customer cannot claim compliance or compensation.

10.2 Force majeure means any external cause, as well as any circumstance that should not reasonably be at its risk. Delays or failure to perform by our suppliers, disruptions to the Internet, disruptions to electricity, disruptions to e-mail traffic and disruptions or changes to technology supplied by third parties, transport difficulties, strikes, government measures, supply delays, negligence of suppliers and/or or manufacturers of Le Veer as well as auxiliary persons, illness of personnel, defects in auxiliary or transport equipment expressly count as force majeure situations.

10.3 In the event of force majeure, Le Veer reserves the right to suspend its obligations and is also entitled to dissolve the Agreement in whole or in part, or to demand that the content of the Agreement is changed in such a way that execution remains possible. Under no circumstances is Le Veer obliged to pay any fine or compensation.

10.4 If Le Veer has already partially fulfilled its obligations when the force majeure occurs, or can only partially fulfill its obligations, it is entitled to invoice separately for the part already delivered or the deliverable part and the customer is obliged to pay this invoice as it concerns it is a separate Agreement. However, this does not apply if the part already delivered or deliverable has no independent value.

11. Liability

11.1 The liability of Le Veer – as well as its representatives/authorities, employees and third parties engaged by Le Veer – is always limited to the amount paid out in the relevant case under Le Veer's applicable liability insurance, plus the amount of the deductible. which is borne by Le Veer in accordance with the applicable policy conditions. If, for whatever reason, no payment is made under the above-mentioned insurance, any liability of Le Veer is always limited to the amount paid by the Consumer-Customer and/or Customer in respect of the Agreement, or the part thereof, in connection with which the liability has arisen, has been paid to Le Veer, up to a maximum of EUR 1,000.

11.2 Le Veer is never liable for indirect damage, including but not limited to consequential damage (to persons or property), business damage, lost profit or income, lost savings and/or damage due to business stagnation.

12. Limitation/expiration periods

12.1 If the Agreement has been concluded with a Customer, the limitation period for all claims and defenses of the Customer against Le Veer, notwithstanding the statutory limitation periods, is 3 months from the moment such claims and defenses arose. If the agreement has been concluded with a Consumer Purchaser, the aforementioned limitation period is 13 months.

13. Data Management

13.1 If a Consumer Customer and/or Customer places an order with Le Veer, his/her (personal) data will be included in Le Veer's customer base. Le Veer complies with the Personal Data Protection Act (Wbp) and does not provide personal data to third parties.

13.2 Le Veer respects the privacy of the users of the website and ensures confidential treatment of personal data.

13.3 Le Veer uses a mailing list in some cases. Each mailing contains instructions on how to be removed from this list.

14. Governing Law and Disputes

14.1 Dutch law applies to all Agreements to which these general terms and conditions apply in whole or in part. The applicability of the United Nations Convention on Contracts for the International Sale of Goods 1980 (Vienna Sales Convention/CISG) is expressly excluded.

14.2 All disputes relating to or arising from this Agreement will be submitted to the competent court in Amsterdam, unless Le Veer prefers to submit the difference to the competent court of the place of residence of the Consumer-Customer and/or Customer.

PART II

The provisions of this PART II of these general terms and conditions only apply to Agreements with Consumer Buyers and apply in addition to the provisions of PART I of these general terms and conditions. In the event of any incompatibility of a provision from this PART II with a provision from PART I, the relevant provision from PART II shall prevail.

15. Right of withdrawal

15.1 If a Consumer Purchaser has purchased an item via the internet, telephone or mail order, or has purchased a service from Le Veer, the following applies.

When delivering products

15.2 When purchasing products, the Consumer-Customer has the option to terminate the Agreement without giving reasons within 14 days. This cooling-off period commences on the day after receipt of the item by the Consumer-Customer or a representative designated in advance by the Consumer-Customer and made known to Le Veer.

15.3 During the cooling-off period, the Consumer-Customer will handle the item and the packaging with care. She will only unpack or use the item to the extent necessary to assess whether she wishes to keep the item. If she exercises her right of withdrawal, she will return the item to Le Veer with all accessories supplied and - if reasonably possible - in the original condition and packaging, in accordance with the reasonable instructions provided by Le Veer.

15.4 If the Consumer-Customer wishes to exercise his right of withdrawal, he is obliged to inform Le Veer of this within 14 days of receipt of the item. The Consumer must make this known by registering the return by e-mail. After the Consumer-Customer has indicated that he wishes to exercise his right of withdrawal, he must return the item within 14 days. The Consumer-Customer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.

15.5 If the Consumer-Customer has not indicated that he wishes to exercise his right of withdrawal or has not returned the item to Le Veer after the 14-day withdrawal period has expired, the purchase is irreversible.

15.6 The Consumer-Customer is liable for depreciation of the item if the handling thereof goes beyond what is necessary to determine the nature, characteristics and operation.

When providing services

15.7 When providing services, the Consumer-Customer has the option to terminate the Agreement without giving reasons for a period of 14 days, starting on the day of entering into the Agreement. This is no longer free of charge in the last 96 hours before delivery.

15.8 To exercise its right of withdrawal, the Consumer-Customer will comply with the reasonable instructions provided by Le Veer with the offer and/or at the latest upon delivery.

Costs in case of withdrawal

15.9 If the Consumer-Customer exercises her right of withdrawal, a maximum of the costs of return will be fully borne by her, both for purchase and for services.

15.10 If the Consumer-Customer has paid an amount, Le Veer will refund this amount as soon as possible, but no later than 14 days after cancellation. This is subject to the condition that the case has already been received by Le Veer.

15.11 Le Veer excludes the Consumer-Customer's right of withdrawal for goods and services as described in paragraphs 1 and 2.

15.10.1: Products:

a) that have been created by Le Veer in accordance with specifications of the Consumer-Customer;

b) that are clearly personal in nature;

c) which cannot be returned due to their nature;

d) that can age quickly;

e) the price of which fluctuates without Le Veer having any influence on this;

f) for audio and video recordings and computer software of which the Consumer Customer has broken the seal.

g) for hygienic products of which the Consumer Purchaser has broken the seal.

15.10.2: Services:

(a) such as rental of holiday accommodation, transport of goods, car rental, leisure services, to be provided on a specified date or during a specified period;

b) the delivery of which has started with the express consent of the Consumer-Customer before the cooling-off period of 14 days has expired;

c) concerning betting and lotteries.